Conflict Resolution at General Hospital - 1273 Words

Assignment #4 - Conflict Resolution at General Hospital Darlene Andrews Instructor’s name Course Title Date 1. Discuss the conflict that is occurring at General Hospital. The major conflict that is occurring at General Hospital is financial in nature. The hospital is facing a potential nosedive in revenue as well a decrease in patients with better health care plans that generate better revenue. As a result, the CEO Mike Hammer is faced with the dilemma on how to cut cost to prevent the hospital from going under financially and facilitating a medical staff that seems to be in direct conflict with his previous decisions and perception on how to solve the problem. Additionally there is a significant intergroup conflict amongst the†¦show more content†¦As a result, this approach would have fostered a cohesive partnership and established ownership of the final decisions that were collectively made by the group. Another approach could have been selecting representatives from each stakeholder group (doctors, nurses, board members, Ms. Harding and Mr. Hammer) to come together as a focus group to negotiate and collaborate on the cost reduction for the hospital. This would have the same outcome as addressing the entire staff. Every critical area would be represented to speak to the areas were cost reductions could be made. As subject matter experts, they would know the best way to cut cost without sacrificing the quality of service they provide on a daily basis. 4. Describe how Hammer can use negotiation skills to get buy-in for the cost reductions. Mr. Hammer can use negotiation skills to get buy-in for cost reduction by using an integrative negotiations strategy. He should help Dr. Williams focus on the overall financial problem of the hospital and the long term benefit of being proactive before any major fiscal crisis hits. Mr. Hammer should use the tenants of the integrative negotiation strategies to point out the common interest they each have in saving the hospital and the long term joint gain they both will receive in doing so. Using this approach could bring about a consensus to developing the costShow MoreRelatedConflict Resolution at General Hospital1081 Words   |  5 Pagesâ€Å"Conflict Resolution at General Hospital† Christy D. Harris Dr. Jack Huddleston, Professor BUS520: Leadership and Organizational Behavior August 20, 2011 Discuss the conflict that is occurring at General Hospital. The conflict that is occurring at General Hospital is simply a case of making the right financial decisions and man vs. computer. What I mean by that is, in trying to make cost effective decisions on how to cut back on expenses theyRead MoreConflict Resolution At General Hospital Essay1302 Words   |  6 PagesConflict Resolution at General Hospital Key Issues This week’s case encompasses a nonprofit community hospital (General Hospital) that has been subjected to competitive forces that have hindered profit margins by directly affecting the patient occupancy by over 25%. In response to the diminishing returns, Mike Hammer, General Hospital’s CEO, decided to curtail spending and increase costs by implementing â€Å"physician-controlled costs.† The following key issues have been attributed to Hammer’s leadershipRead MoreConflict Resolution at General Hospital953 Words   |  4 Pages. Discuss the conflict that is occurring at General Hospital. 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